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  • FAQs

    Orders usually arrive within 10-12 business days from the order date, depending on factors like product type, production and shipping times, and any unforeseen delays. The estimated shipping and delivery date can be found on the product page.

    More detailed information about our shipping policy can be found HERE.

    - Click "Track Order" on our website, then enter the email you used to place the order to continue.

    - Or contact our support at support@gobeautee.com

    We're committed to quality and offer a 100% guarantee on all items purchased from our store. If there's an issue with the item you received, please send us a photo of the defect through support@gobeautee.com form within 30 days of delivery, and we'll make it right!

    You can also find detailed information about our refund policy HERE.

    Any changes to order information or cancellations can only be made within 2 hours of placing your order. If you need to make any changes, please contact us via support@gobeautee.com

    Kindly note that the tracking link will be automatically sent to you once it becomes available. After the production process is completed, your order will be picked up by a USPS shipping partner. It may take a few days for the partner to process the order and hand it over to USPS. Therefore, please allow 2-6 business days for the tracking information to be updated.

    In case your shipping address is incorrect, please contact us as soon as possible. We will check whether it can be updated for you. However, if your order has already been picked up by the shipping carrier, we are sincerely sorry that we are unable to change the address. In this case, we recommend contacting your local Post Office to request an update.

    First of all, please help us re-check your Spam/Promotions mailbox, as the email may have been filtered there. If you still cannot find the order confirmation email, please contact our customer support team so we can assist you further.

    Since we operate under a Print On Demand model, all products are printed specifically for each individual order. However, if you ordered the wrong size, we can assist you by sending a new size that you prefer. A replacement fee will apply, but you will not be required to return the original product. This fee will be calculated based on the number of items, shipping, and handling costs. Please contact us for detailed information about the replacement fee and how to proceed with the exchange.